Amplify Engage - Event Processing Outage in EU Production Environment

Incident Report for Axway Amplify Platform

Resolved

This incident has been resolved.
Posted May 07, 2025 - 14:14 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 07, 2025 - 13:43 PDT

Update

We are continuing to investigate this issue.
Posted May 07, 2025 - 09:43 PDT

Investigating

We are currently experiencing a major disruption in our EU production environment where event processing has stopped for the majority of services. This issue is impacting several critical functions, including but not limited to:
- Product and asset releases (publish/unpublish)
- Credential and access request processing
- Subscription management
- Agent and webhook event delivery

Our engineering team is actively working to resolve the invalid event entries to resume normal processing. Once the blockers are cleared, queued and new events will begin processing as expected.
Posted May 07, 2025 - 09:42 PDT
This incident affected: Amplify Platform - EU (France)-Based Services (Amplify Engage - EU).